Policies & Rules

Check In

Any time after 4 pm. We allow early check in (11 AM) for an additional $200, schedule permitting. Message for inquiries.

Check Out

Before 11 am. We allow late check out (2 PM) for an additional $200, schedule permitting. Message for inquiries.


  • No smoking inside the units *
  • No fireworks
  • No shooting weapons on the property

*If there’s evidence this has occurred a $500 cleaning fee will be charged to the card on file.

Policies & Agreement

This contract constitutes an agreement between the Guest and Canyon Lake Condos, LLC as agent to rent the premises managed by Canyon Lake Condos at Stillwater Ranch. The restrictions, conditions and limitations described below are included as part of this agreement.
The Guest understands that the accommodations are privately owned, furnished by the owner and are as advertised on the Canyon Lake Condos, LLC network of Websites. Canyon Lake Condos at Stillwater Ranch and the owner are not required or obligated to provide additional furnishings or equipment.
CANCELLATION OR CHANGES OF RESERVATION POLICY: 100% Refund is honored if Cancellation is initiated within 24 hours of making the reservation. If needing to cancel after 24 hours of making the reservation please see the Following:
Though we will make every effort to fill your cancelled dates, if the cabin cannot be re-booked, guest shall forfeit 50% of the full amount if canceled 30-60 days prior to your arrival. Forfeit 100% of the reservation amount if canceled less than 30 days prior to your arrival date. This includes trying to alter your reservation dates. We reserve the right to treat a partial cancellation as a cancellation for the entire stay. In the unlikely event that you must shorten your stay after arrival, you will remain responsible for the full balance of your original reservation. We are do not offer refunds due to Inclement Weather / Family / Medical / Health (Including but not limited to Covid-19) / Emergencies and Out of State Travel Bans that alter plans. In the event the State of Texas shuts down short term vacation rentals during your future stay we will be in contact with you about your reservation.
Some properties have special amenities on the property or access to special amenities including, but not limited to: elevated decks, decks without railings, pool tables, retaining walls and fences. Unless otherwise posted, Guest is allowed reasonable use of these amenities during Guest’s rental period in their condo of reservation. Guests are not allowed to use amenities specific to other condos they did not reserve. The Guest recognizes that there are inherent risks in the use of these amenities, which may include personal injury and property damage. Guest agrees to use the amenities in a safe manner and follow any instructions regarding the use of the amenity. Guest recognizes that there are risks to children in the use of many of the amenities provided with the property. Guest recognizes that there are risks to the use of any of the amenities provided if they are used in a manner for which they were not designed. The Guest further recognizes that the use of these amenities may be UNSAFE if: used for an extended period of time; used by individuals who are pregnant or who may be pregnant; used by individuals while under the influence of drugs, alcohol or medication, or; used by individuals with certain health risks. The Guest acknowledges and assumes all risks for the use of any amenities provided with the rental property and Guest further agrees that Guest is wholly responsible and liable for any injury or damage to persons or property as a result of their use of the amenities provided with the property. Guest further agrees to indemnify, save, protect, defend and hold harmless Canyon Lake Condos, LLC, and the owners of the property for any damages, costs or attorney’s fees incurred as a result of any injury or damage from the use of the amenities. The Guest agrees to assume sole responsibility in relation to these risks and Guest agrees Guest is responsible and liable and will pay agent upon request for any damages to these amenities caused by Guest’s misuse or negligence.
Guest agrees to indemnify, save, protect, defend and hold harmless Canyon Lake Condos, LLC, it’s employees, partners, vendors or assignees, and the owners of the property for any and all claims, actions, suits, demands, damages and costs related to defending same, including attorney’s fees incurred as a result of any injuries to persons or damages to property, including any damages that are the result of the negligence of Canyon Lake Condos, LLC, it’s agents or assignees, and the owners of the property; any damages that are the result of Canyon Lake Condos, LLC, it’s agents or assignees, and the owners of the property being sued for as a result of the acts or omissions of Guest or arising out of the acts or omissions of Guest.
The Guest understands that each unit is Self Catering, which is defined as having a start up supply of soap, toilet paper and trash bags and the guest is responsible for their needs after that. Kitchens are well equipped with basic cooking items (dishes, silverware, pots, pans, coffee makers, microwaves and toasters). Canyon Lake Condos, LLC offers no extra towels or maid service.
Canyon Lake Condos, LLC and its staff or representatives reserve the right to enter the rented properties at any time, with or without the Guest’s consent to inspect the property, perform routine or emergency maintenance and pest control..
Our properties may have a PRIVATE area that is clearly marked as an OWNERS CLOSET. If you attempt to break into the owner’s areas or any other area marked as PRIVATE you will be charged for breaking and entering private property.
Each property is inspected by our staff prior to your check in and upon your check out and an Inventory is taken. Any missing items, broken items, smoking, unauthorized pets, excessive cleaning, soiled/stained/missing Linens, or trash removal will be billed to your Credit card. In addition Canyon Lake Condos, LLC will charge your credit card for the following items: $50.00 minimum charge for lockouts. If your Property is left in an unacceptable condition on your departure photographs will be taken and a minimum of $250 will be charged as an excessive cleaning charge. A $500.00 fine for smoking is imposed in any of our properties. Any damaged or missing property and landscaping will be charged at the actual cost of replacement or repair.
PARKING. Guest agrees to use only the parking spaces provided by the property. The obstruction of private property may result in your vehicle being towed at cost to you.
NEIGHBORS. The Guest must observe any NO TRESPASSING SIGNS for any adjacent properties and must not obstruct access to adjacent properties. No loud music or outside parties after 10:00 p.m. Canyon Lake Condos, LLC take abusive and illegal behavior very seriously and you will be asked to leave without refund if you choose to ignore local rules and regulations.
Wireless Internet Access- The Wi-Fi service, where available, is provided on an “As Is” and “As Available” Basis, without warranties of any kind. Canyon Lake Condos, LLC does not warrant that the series will be uninterrupted, error-free, or free of viruses or other harmful components. Canyon Lake Condos, LLC make no express warranties and customer waives all implied warranties including, but not limited to, warranties of titles, non-infringement, merchantability, information or service provided through the provided connection or the Internet generally. Guest expressly acknowledges that there are , and assumes all responsibility related to, the security, privacy and confidentiality risks inherent in wireless communications and technology and Canyon Lake Condos, LLC does not make any assurances or warranties relating to such risks.
*Your payment, or taking possession of the property after receipt of the agreement, is evidence of your acceptance of the agreement and your intent to use this property for a vacation rental.